Privacy Policy

Introduction

Telonix B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website telonix.world, use our services, or interact with us in relation to our commercial construction business.

As a company registered in the Netherlands (KvK: 82049517), we comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws. This policy applies to all personal data we process in connection with our commercial construction services.

Data Controller

Telonix B.V. is the data controller for the personal data processed under this Privacy Policy. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us and information we collect automatically when you use our website or services. We collect this information to provide our commercial construction services effectively and maintain our business relationship with you.

Information You Provide

• Contact information (name, email address, phone number, company name)
• Project details and requirements when you request quotes or consultations
• Communication preferences and correspondence with us
• Business information relevant to construction projects
• Payment and billing information for contracted services

Information Collected Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Location data (general geographic location based on IP address)

How We Use Your Information

We explain how we use your information to provide our commercial construction services and maintain our business operations. The use of your data is based on legitimate business interests, contractual necessity, and your consent where required.

Primary Uses

• Providing construction services and project management
• Responding to inquiries and providing quotes
• Processing contracts and managing client relationships
• Communicating about projects, services, and business matters
• Improving our website and services based on user feedback
• Complying with legal obligations and industry regulations

Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to perform construction services
• Legitimate Interests: Business operations, customer service, and website improvement
• Legal Obligation: Compliance with construction industry regulations and tax requirements
• Consent: Marketing communications and optional data processing

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted partners who assist with construction projects, website hosting, and business operations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Subcontractors: Construction professionals working on your project (with appropriate data protection agreements)

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or legitimate business interests.

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and tax compliance
• Project Information: Retained for 10 years in accordance with construction industry standards
• Marketing Data: Retained until you withdraw consent or request deletion
• Website Data: Typically retained for 2 years for analytics and improvement purposes

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at privacy@telonix.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

International Data Transfers

We primarily process data within the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with appropriate data protection levels
• Appropriate technical and organisational measures

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us using the following contact information:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):